Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

Last updated: August 6, 2026

This policy explains the purchase options available at soothae.com, operated by Norvelle LLC ("Soothae," "we," "us," "our"), and how to cancel a subscription. By selecting a subscription option at checkout, you agree to this policy.

1. Purchase Options

We offer two ways to buy Soothae:

  • One-time purchase. You are charged once and receive your order. No further charges are made, and no subscription is created.
  • Subscribe & Save (optional). You receive a fresh supply automatically on a recurring schedule and save on every order. A subscription is only created if you actively select it at checkout — it is never added by default and never without your explicit choice.

2. How Subscriptions Work

If you choose a subscription, you authorize Norvelle LLC to charge your payment method automatically on the recurring schedule shown at checkout (for example, every 30 or 60 days), at the price shown at the time of enrollment. Before each renewal, we will send you a reminder email so you always know a charge is coming.

Your subscription continues until you cancel it. There is no minimum commitment and no lock-in period.

3. How to Cancel or Pause

You can cancel or pause your subscription at any time, with no fees and no obligation:

  • Log in to your account at soothae.com
  • Go to "Manage Subscription"
  • Select pause or cancel — it takes just a couple of clicks

Cancelling is as easy as signing up. We will never ask you to call us, wait on hold, or jump through hoops to cancel. If you have any trouble, simply email support@soothae.com and we will cancel it for you right away.

4. Cancellation Timing

To avoid being charged for your next shipment, please cancel at least 24 hours before your next scheduled renewal date. If you cancel after an order has already been processed, that order will be shipped and is covered by our 60-day money-back guarantee.

5. Changes to Your Subscription

Through your account, you can also update your payment method, change your shipping address, adjust your delivery frequency, or skip a shipment at any time.

6. Price Changes

If the price of a subscription changes, we will notify you by email in advance. Any price change will only apply to future orders, and you may cancel before the change takes effect.

7. Refunds

All orders — one-time or subscription — are covered by our 60-day money-back guarantee. See our Return & Refund Policy for details.

8. Contact

For any questions about purchase options or cancellations, contact us anytime:

Norvelle LLC
30 N Gould St, Ste R
Sheridan, WY 82801, United States
Email: support@soothae.com
Available 24/7 · Every reply within 24 hours