Refund policy
RETURN & REFUND POLICY
Last updated: August 6, 2026
At Soothae, we stand behind our product. If you're not completely satisfied, we've made returns and refunds simple and risk-free.
Our 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all orders. If you're not satisfied with Soothae for any reason, contact us within 60 days of your delivery date and we'll issue a full refund.
You do not need to return the product to receive your refund. Simply reach out to us — no forms, no hoops, no questions.
How to Request a Refund
To request a refund, email us at support@soothae.com with:
- Your order number
- The email address used for your order
Our team is available 24/7 and will reply within 24 hours. Once your refund is approved, it will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong item, please contact us at support@soothae.com within 30 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.
Late or Missing Refunds
If you haven't received your refund after 10 business days from approval, first check with your bank or credit card company, as processing times vary. If you've done this and still haven't received your refund, contact us at support@soothae.com and we'll help resolve it.
Cancellations
Orders can be cancelled before they are shipped. If you wish to cancel an order, contact us as soon as possible at support@soothae.com. Once an order has shipped, it falls under our standard refund policy above.
Contact Us
For any questions about returns or refunds, reach out anytime:
Norvelle LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@soothae.com
Available 24/7 · Every reply within 24 hours