Shipping policy
SHIPPING POLICY
Last updated: August 6, 2026
Thank you for shopping with Soothae. Below you'll find everything you need to know about how and when your order will reach you.
Order Processing
All orders are processed within 24–48 hours of being placed (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.
Orders placed on weekends or holidays are processed on the next business day.
Shipping Rates
We're proud to offer free shipping on all orders, worldwide. There are no minimum order requirements and no hidden fees at checkout.
Delivery Times
Estimated delivery time is 5–12 business days, depending on your location. Please note that these are estimates, not guarantees — delivery times may vary due to customs processing, local postal delays, weather, or high-volume periods.
You will receive tracking information by email as soon as your order ships, so you can monitor its progress at any time.
International Orders, Customs & Duties
We ship worldwide. For international orders, please be aware that your package may be subject to import duties, taxes, or customs fees levied by your country's authorities. These charges are the responsibility of the recipient and are not included in the price of your order or the shipping cost. We have no control over these charges and cannot predict their amount.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. If you haven't received tracking information within 5 business days of your order, please check your spam folder or contact us at support@soothae.com.
Wrong or Incomplete Address
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at support@soothae.com and we'll do our best to correct it before your order ships.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at support@soothae.com. We'll work with you to resolve the issue — whether that means a replacement or a refund, in line with our Return & Refund Policy.
Contact Us
For any questions about shipping or your order, reach out anytime:
Norvelle LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@soothae.com
Available 24/7 · Every reply within 24 hours